PLICE00027

Condition

Event name

PLICE00027

Event message text

WebLM client is unable to establish secure communication with WebLM server {0} as no trusted certificate was found in its truststore.

Associate alarm details

Name: QLICE00027

SNMP Trap ID: 17902

Event Level

Warning event. Major alarm is generated by default.

You can change the severity of this alarm in the Alarm Codes page of Experience Portal Manager.

Trigger component

Avaya Experience Portal licensing issues.

Problem Description

{0} - The URL of the license server.

The EPM licensing thread could not communicate with the license server the first time. For subsequent failures, Information event PLICE00028 will be generated until the licensing thread can communicate with the license server.

Reasons for failure:

The URL of the license server was not configured correctly.
The license server certificate is not in the truststore that is used by WebLM client to establish secure communication with the license server.

Solution

Verify that the URL of the license server is correct.
Download the WebLM server security certificate.
To download the Enterprise WebLM OVA server security certificate, do the following:
1. Log into the WebLM server.
2. Download the certificate presented to the browser.
  
  Note:
  
  In your Chrome browser, you can click View Certificate under More Tools > Developer Tools > Security.
3. Save the Base-64/PEM formatted file to the weblm_server_certificate.pem file.
To download the System Manager WebLM Server security certificate, do the following:
1. Log in to System Manager by entering https://<system-manager>/SMGR.
2. Open a new tab in the same browser or update the URL in the tab to https://<system-manager>:52233/WebLM/LicenseServer.
3. Download the certificate presented to the browser.
  
  Note:
  
  In your Chrome browser, you can click View Certificate under More Tools > Developer Tools > Security.
4. Save the Base-64/PEM formatted file to the weblm_server_certificate.pem file.
To import WebLM server security certificate into WebLM client’s truststore, do the following:
1. Log into the Primary EPM Linux console as a user with root privileges.
2. Download the certificate to the Primary EPM.
  
  For example, weblm_server_certificate.pem.
3. Run the following command:
  
  $JAVA_HOME/bin/keytool -keystore $CATALINA_HOME/webapps/VoicePortal/WEB-INF/lib/trusted_weblm_certs.jks -importcert -v -alias weblmserver01 -file <file location>/ weblm_server_certificate.pem
  
  Where, 01 is a random number.
4. Specify the keystore password and confirm the import.
5. Restart the EPM service by entering the /sbin/service vpms restart command.
  
  Verify that the WebLM client is able to communicate with the WebLM server.

	Note:
	In your Chrome browser, you can click View Certificate under More Tools > Developer Tools > Security.