Event name

PLOGR00003

Event text

Could not send the time when sending an event to the log server failed to the system manager. The time is {0}. Management library returned {1}.

Event level

Warning event. No alarm is generated.

Trigger component

Event manager

Problem description

{0} - The time for the event.

{1} - The returned error code.

The Media Server could not send an event to the EPM. The time of the event was not sent to the System Manager. This event is logged in one of the Event Manager log files.

Proposed Solution

Procedure

  1. Verify that the logging web service is functioning properly on the EPM.
  2. Validate the following parameters on the Media Server by using the xml.php command:

    Media Server.log.netaddress (IP address of the EPM)

    Media Server.log.logserviceport (The default is 80.)

    Media Server.log.servicename (NetworkLogServer)

  3. Verify that you can ping the EPM from the Media Server.
  4. Restart the Media Server.
  5. Reboot the Media Server.
  6. Restart the EPM.