Event name

PMRCP00001

Event text

Task {2} failed because {1} port is not available. {0}

Event level

Warning event. No alarm is generated.

Trigger component

MRCP provider that runs as part of the Media Server SessionManager process

Problem description

{2} - Task that failed.

{1} - The name of the unavailable port.

{0} - Error message.

The MRCP connection to the Automated Speech Recognition (ASR) or Text-to-Speech (TTS) (TTS) server encountered low-level failure.

Proposed Solution

Procedure

  1. On the EPM, verify that the ASR server configurations are correct.
  2. Verify that the ASR server is running properly.
  3. Ensure that the network connection between the Media Server and the ASR server is established.
  4. Verify that you can connect to the ASR server from the Media Server.
  5. On the ASR server, verify that you can ping the MRCP Network Address that was configured for the Media Server.