`PMUG_00003`

Event name

PMUG_00003

Event text

Upgrade failed for Media Server {0} with error: "{1}".

Associate alarm details

Name: QMUG_00003

SNMP Trap ID: 17902

Event level

Error event.

Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Avaya Experience Portal Administration

Problem description

{0} - The name of the Media Server.

{1} - Error details.

An attempt to upgrade the Media Server failed.

Commonly, the error logged in {1} is:

Caught exception while downloading file to MPP: SSH authentication failed for X.X.X.X.

	Note:
	X.X.X.X is the IP address of the MPP.

This error indicates that an SSH authentication failure occurred between the EPM and the MPP. The two most common reasons for an SSH authentication failure are:

The MPP does not have the correct security certificate from the EPM.
The SELinux feature is enabled on the EPM and/or MPP servers.

Proposed Solution

Procedure

Rectify the problem described in the error details and retry the upgrade.

If the MPP does not have the correct security certificate from the EPM, run the script DownloadPK.bash on the MPP. For more information about how to run DownloadPK.bash, see the Authorizing the EPM to upgrade the MPP topic in Implementing Avaya Experience Portal on multiple servers.
If the SELinux feature is enabled on the EPM and/or MPP servers, disable SELinux on the EPM and/or MPP.

Exit codes for PMUG_00003

Refer the following exits codes if there is any issue during a software upgrade.

Exit code	Issue	Resolution
Exit code 6	This code indicates that a lock file could not be obtained for either the download or an execute operation. This may be due to an ongoing operation or an operation which has exited unexpectedly.	Wait for the original operation to finish. If you are sure that there is no ongoing operation, delete the following lock file(s) and retry the operation: AVAYA_IA_HOME/downloadstatus/<filename>.dl_lock where filename is the name of the file being downloaded $AVAYA_IA_HOME/execute/ia.exec_lock
Exit code 10	This code indicates that there is insufficient space to download and/or execute the software upgrade.	Free space on the target system and then retry the upgrade.
Exit code 13 or 20	This code indicates that there is an error during the download process.	Retry the upgrade.
Exit code 26	This code indicates that the downloaded file could not be verified and may be corrupted.	Delete the file that has an issue and reattempt the upgrade.
Exit code 35 or 36	This code indicates that there was an error during the execution operation.	Retry the operation.
Exit code 50 or 51	This code indicates that the selected package is incompatible with the product type or version currently installed.	Select a package which can be installed on the specified system(s).
Exit code 70	This code indicates that there was an error while restarting the httpd process.	Check the state of the httpd process and retry the operation.
Exit code 71	This code indicates that there was an error while restarting the mpp process.	Check the state of the mpp process and retry the operation.