Event name

POMS_00042

Event text

Media Server {0} logging attempt to system log failed

Associate alarm details

Name: QOMS_00042

SNMP Trap ID: 17204

Event level

Error event.

Minor alarm is generated by default. You can change the severity for this alarm by logging on to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Experience Portal Manager

Problem description

{0} - The name of the Media Server.

The Media Server cannot save log messages to the Avaya Experience Portal database.

Proposed Solution

Procedure

  1. Run hostname -i to determine that the hostname is correct. Ensure that this not <localhost>.
  2. If the IP address is incorrect, verify that appLoggingURL in the file voiceportal.properties is blank or contains the IP address of the EPM.
  3. If the IP address is correct, restart the Media Server.
  4. If the problem persists, restart Tomcat on the EPM.