Event name

POMS_00047

Event text

{0} - Unknown error opening realtime database causing OMS to terminate

Associate alarm details

Name: QOMS_00047

SNMP Trap ID: 17140

Event level

Error event.

Critical alarm is generated by default. You can change the severity for this alarm by logging on to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Experience Portal Manager

Problem description

{0} - The routine reporting the exception.

  • The Avaya Experience Portal system could not connect to the Avaya Experience Portal database.

  • The EPM could not poll the Media Servers.

  • The system has shut down.

Proposed Solution

Procedure

  1. Restart the Postgres database.
  2. Restart Tomcat.
  3. If the problem persists, restore the database from a backup.
  4. If data is corrupted in the database, restore the database from a backup.
  5. If the problem persists, reinstall the EPM.