Event name

POMS_00049

Event text

{0} System Data Module (SDM) initialization error occurred "{1}"

Associate alarm details

Name: QOMS_00049

SNMP Trap ID: 17141

Event level

Error event.

Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Experience Portal Manager

Problem description

{0} - The routine reporting the exception

{1} - The text representing the SDM error

The Avaya Experience Portal system could not connect to the administration configuration database utility.

Proposed Solution

Procedure

  1. Restart Tomcat.
  2. If the problem persists, restore the database from a backup.
  3. If the problem persists, reinstall the EPM.