Event name

POMS_00050

Event text

{0} - Failed getting session for configuration database (SDM)

Associate alarm details

Name: QOMS_00050

SNMP Trap ID: 17142

Event level

Error event.

Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Experience Portal Manager

Problem description

{0} - The routine reporting the exception.

The Avaya Experience Portal system could not access the configuration database object.

Proposed Solution

Procedure

  1. Restart Tomcat.
  2. If data is corrupted in the database, restore the database from a backup.
  3. If the problem persists, reinstall the EPM.