Event name

POMS_00052

Event text

{0} - Failed getting configuration database (SDM) Avaya Experience Portal System

Associate alarm details

Name: QOMS_00052

SNMP Trap ID: 17144

Event level

Error event.

Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Experience Portal Manager

Problem description

{0} - The routine reporting the exception.

The Avaya Experience Portal system could not access the configuration database object.

Proposed Solution

Procedure

  1. Restart Tomcat.
  2. If the problem persists, restore the database from a backup.
  3. If the problem persists, reinstall the EPM.