Event name

POMS_00056

Event text

{0} - Exception occurred while retrieving configuration change dates with error "{1}"

Associate alarm details

Name: QOMS_00056

SNMP Trap ID: 17148

Event level

Error event.

Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Experience Portal Manager

Problem description

{0} - The routine reporting the exception.

{1} - The text representing the SDM error.

The Avaya Experience Portal system could not access the configuration dates.

Proposed Solution

Procedure

  1. Save one entry per category for Global Settings, Media Server, and other configuration categories.
  2. Restart Tomcat.
  3. If the problem persists, restore the database from a backup.
  4. If the problem persists, reinstall the EPM.