Event name

POMS_00062

Event text

Exception occurred while retrieving User Account Configuration with error {(1)}

Associate alarm details

Name: QOMS_00062

SNMP Trap ID: 17154

Event level

Error event.

Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Experience Portal Manager

Problem description

{0} - The routine reporting the exception.

{1} - The text representing the SDM error

The system encountered an exception when retrieving user account configurations.

Proposed Solution

Procedure

  1. Save the VoIP configurations.
  2. Restart Tomcat.
  3. If the problem persists, restore the database from a backup.
  4. If the problem persists, reinstall the EPM.