Event name

POMS_00063

Event text

{0} - VoIP resources not found

Associate alarm details

Name: QOMS_00063

SNMP Trap ID: 17155

Event level

Error event.

Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Experience Portal Manager

Problem description

{0} - The routine reporting the exception.

The Avaya Experience Portal system could not access the VoIP configuration data.

Proposed Solution

Procedure

  1. Save the VoIP configurations.
  2. Restart Tomcat.
  3. If the problem persists, restore the database from a backup.
  4. If the problem persists, reinstall the EPM.