Event name

POMS_00067

Event text

{0} - Exception occurred while retrieving ASR configuration with error "{1}"

Associate alarm details

Name: QOMS_00067

SNMP Trap ID: 17159

Event level

Error event.

Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Experience Portal Manager

Problem description

{0} - The routine reporting the exception.

{1} - The text representing the SDM error.

The Avaya Experience Portal system could not access the Avaya Voice Browser (ASR) configuration data.

Proposed Solution

Procedure

  1. Save one ASR server.
  2. Restart Tomcat.
  3. If the problem persists, restore the database from a backup.
  4. If the problem persists, reinstall the EPM.