Event name

POMS_00083

Event text

{0} - Realtime data exception occurred while fetching data for OMS UI with error {1} ("{2}")

Associate alarm details

Name: QOMS_00083

SNMP Trap ID: 17167

Event level

Error event.

Minor alarm is generated by default. You can change the severity for this alarm by logging on to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Experience Portal Manager

Problem description

{0} - The routine reporting the exception.

{1} - The number representing the database error.

{2} - The text representing the database error.

The EPM encountered problems while retrieving real-time data for real-time displays.

Proposed Solution

Procedure

  1. Restart the Postgres database.
  2. Restart Tomcat.
  3. If data is corrupted in the database, restore the database from a backup.
  4. If the problem persists, reinstall the EPM.