Event name

POMS_00095

Event text

Media Server {0} unexpectedly entered the error state

Associate alarm details

Name: QOMS_00095

SNMP Trap ID: 17172

Event level

Error event.

Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Experience Portal Manager

Problem description

{0} - The name of the Media Server that has entered the Error state.

One or more processes on the Media Server has failed and could not be restarted or has continued to fail. The Media Server is not accepting calls.

Proposed Solution

Procedure

  1. Restart the Media Server from the EPM.
  2. If the problem persists, reboot the Media Server from the EPM.
  3. If the problem persists, reinstall the Media Server.
  4. If you cannot reboot the Media Server from the EPM, manually reboot the Media Server.