Event name

POMS_00097

Event text

Media Server {0} unexpectedly is starting

Associate alarm details

Name: QOMS_00097

SNMP Trap ID: 17174

Event level

Error event.

Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Experience Portal Manager

Problem description

{0} - The Media Server that has entered the Starting state.

The Media Server was running normally but entered the Starting state unexpectedly

Proposed Solution

About this task

The Media Server might reenter the Running state automatically (if Auto Restart was set for the Media Server) and start taking calls again.

Procedure

  1. If the Media Server does not reenter the Running state within five minutes, restart the Media Server from the EPM.
  2. If the problem persists, reboot the Media Server from the EPM.
  3. If you cannot reboot the Media Server from the EPM, manually reboot the Media Server.
  4. If the problem persists, reinstall the Media Server.