Event name

POMS_00119

Event text

Error {1} returned sending Stop command to {0}

Event level

Information event. No alarm is generated.

Trigger component

Experience Portal Manager

Problem description

{0} - The Media Server that was to be stopped.

{1} - The error that occurred when attempting to stop stations.

The Avaya Experience Portal system encountered problems while stopping the Media Server.

Proposed Solution

Procedure

  1. When the Stop command is reenabled, start the command from the EPM.
  2. If the Media Server does not stop, manually reboot the Media Server.
  3. If the Media Server does not enter the Stopped state, reinstall the Media Server.