Event name

POMS_00128

Event text

Start/Restart failure; Media Server {0} failed to accept start command after it was stopped

Associate alarm details

Name: QOMS_00128

SNMP Trap ID: 17201

Event level

Error event.

Minor alarm is generated by default. You can change the severity for this alarm by logging on to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Experience Portal Manager

Problem description

{0} - The name of the Media Server.

The Avaya Experience Portal system encountered problems while restarting the Media Server after the Media Server was stopped. The Media Server might have rejected the Start command and did not restart.

Proposed Solution

Procedure

  1. Restart the Media Server from the EPM.
  2. If the Media Server does not start, manually reboot the Media Server.
  3. When the Media Server enters the Stopped state, start the Media Server.
  4. If the Media Server does not enter the Stopped state, reinstall the Media Server.