Event name

POMS_00130

Event text

Media Server {0} did not respond to poll request with error ({1})

Event level

Warning event. No alarm is generated.

Trigger component

Experience Portal Manager

Problem description

{0} - The name of the Media Server.

{1} - The error returned by the Web service.

This error could be caused by security violation or the Media Server not responding to poll request.

Proposed Solution

Procedure

  1. If this problem does not occur intermittently, restart the Media Server from the EPM.
  2. If you cannot restart the Media Server from the EPM, manually reboot the Media Server.
  3. If the Media Server does not enter the Stopped state, reinstall the Media Server.
  4. If the problem persists, restart the EPM.