Event name

POMS_00140

Event text

{0} consecutive database errors occurred exceeded maximum of {1} updating the real-time database, OMS terminating

Associate alarm details

Name: QOMS_00140

SNMP Trap ID: 17194

Event level

Fatal event.

Critical alarm is generated by default. You can change the severity for this alarm by logging on to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Experience Portal Manager

Problem description

{0} - The number of the consecutive database errors that occurred.

{1} - The maximum number of errors that can occur before the OMS was terminated.

The OMS could not operate due to too many consecutive database errors.

Proposed Solution

Procedure

  1. Restart Postgres.
  2. Restart Tomcat.
  3. If the problem persists, restore the database from a backup.
  4. If the problem still persists, reinstall the EPM.