Event name

POMS_00248

Event text

External database reinitialization failed with error {0}

Event level

Error event. No alarm is generated.

Trigger component

Experience Portal Manager

Problem description

{0} - The error message.

The system could not access the external report database after it has successfully connected to it.

Proposed Solution

Procedure

  1. Verify that the external report database is running properly.
  2. Ensure that the connection information for the external report database is correct.
  3. Verify that the database driver has been properly installed.
  4. Verify that the Avaya Experience Portal tables have been created in the external database.