Event name

POMS_00254

Event text

Connected to external database {0} using JDBC driver {1} failed with error {2}

Associate alarm details

Name: QOMS_00254

SNMP Trap ID: 17901

Event level

Error event.

Minor alarm is generated by default. You can change the severity for this alarm by logging on to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Experience Portal Manager

Problem description

{0} - The URL of the external database.

{1} - The JDBC driver that was configured for the database.

(2) - The SQL error.

The system could not connect to the external database using the JDBC driver that was specified in the event message.

Proposed Solution

Procedure

  1. Verify that the external report database is running properly.
  2. Ensure that the connection information for the external report database is correct.
  3. Verify that the database driver has been properly installed.
  4. Verify that the Avaya Experience Portal tables have been created in the external database.