Event name

POMS_00265

Event text

Error occurred inserting Avaya Experience Portal System {0} into external report database, SQL error is {1}

Event level

Error event. No alarm is generated.

Trigger component

Experience Portal Manager

Problem description

{0} - The name of the Avaya Experience Portal system.

{1} - The SQL error.

The system could not add the Avaya Experience Portal system to the external database due to a SQL error.

Proposed Solution

Procedure

  1. Verify that the external report database is running properly.
  2. Ensure that the connection information for the external report database is correct.
  3. Verify that the database driver has been properly installed.
  4. Verify that the Avaya Experience Portal tables have been created in the external database.