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POMS_00285

Event name

POMS_00285

Event text

Error inserting all applications from internal database to insert into external report database for Avaya Experience Portal ID {0}, SQL error ({2}) is {1}

Event level

Error event. No alarm is generated.

Trigger component

Experience Portal Manager

Problem description

{0} - The Avaya Experience Portal ID.

{1} - The SQL error.

{2} - The operation (Insert or Add Batch).

An SQL error occurred when either retrieving data of the specified Avaya Experience Portal applications from the internal database or adding the data to the external database.

If the operation Insert was displayed in the event message, the system encountered a problem when retrieving data from the internal database.

If the operation Add Batch was displayed, the system encountered a problem when adding the data to the external database.

Proposed Solution

Procedure

If the event message is about the:
  • Insert operation, reboot the EPM server to restart the EPM and the database.

  • Add Batch operation, verify that the external database is running and is accessible.