Event name

POMS_00295

Event text

Error {0} ("{1}") fetching Avaya Experience Portal systems

Event level

Error event. No alarm is generated.

Trigger component

Experience Portal Manager

Problem description

{0} - The error code.

{1} - The description of the error.

An error occurred when retrieving the Avaya Experience Portal systems from the external database.

Proposed Solution

Procedure

  1. Verify that the external report database is running properly.
  2. Ensure that the connection information for the external report database is correct.
  3. Verify that the database driver has been properly installed.
  4. Verify that the Avaya Experience Portal tables have been created in the external database.