Event name

POMS_00310

Event text

OMS shutdown initiated due to internal request with reason {0}

Associate alarm details

Name: QOMS_00310

SNMP Trap ID: 17903

Associate alarm name

QOMS00310

Event level

Error event.

Critical alarm is generated by default. You can change the severity for this alarm by logging on to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Experience Portal Manager

Problem description

{0} - The reason for shutting down the OMS.

The OMS was shutting down due to an unrecoverable problem.

If the error "ms timeout reached while waiting for Media Server(s)" was displayed in the event message, the OMS was being shutdown due to a breakdown in the communication between the EPM and the Media Server. The Media Server didn’t respond, and the EPM could not gain back its control.