Event name

POMS_00329

Event text

EPM {0} has been marked Not Responding because it failed to respond to multiple poll requests

Associated alarm details

Name: QOMS_00329

SNMP Trap ID: 17902

Event level

Error event.

Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Experience Portal Manager

Problem description

{0} - The name of the EPM.

The specified EPM is not responding to multiple poll requests.

Proposed solution

Procedure

  1. Verify that the auxiliary EPM is running properly and that the certificate has been accepted.
  2. If the auxiliary EPM still doesn't respond, follow the steps below to reauthorize the primary EPM from the auxiliary EPM.
    1. Log in to the auxiliary EPM using the administrator role.
    2. Change directory by entering the /opt/Avaya/ExperiencePortal/Support/VP-Tools/ command.
    3. Enter the setup_vpms.php command.