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POMS_00329
- Event name
-
POMS_00329
- Event text
-
EPM {0} has been marked Not Responding because it failed to respond to multiple poll requests
- Associated alarm details
-
Name: QOMS_00329
SNMP Trap ID: 17902
- Event level
-
Error event.
Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.
- Trigger component
Experience Portal Manager
Problem description
{0} - The name of the EPM.
The specified EPM is not responding to multiple poll requests.
Proposed solution
Procedure
- Verify that the auxiliary EPM is running properly and that the certificate has been accepted.
- If the auxiliary EPM still
doesn't respond, follow the steps below to reauthorize the primary EPM from
the auxiliary EPM.
- Log in to the auxiliary EPM using the administrator role.
- Change directory by entering the /opt/Avaya/ExperiencePortal/Support/VP-Tools/ command.
- Enter the setup_vpms.php command.