Event name

POMS_00332

Event text

Failed to update Media Server IDs in external report database, with error "{0}"

Event level

Error event. No alarm is generated.

Trigger component

Experience Portal Manager

Problem description

{0} - The SQL error encountered.

The system failed to update Media Server IDs in the external database.

Proposed Solution

Procedure

  1. Verify that the external report database is running properly.
  2. Ensure that the connection information for the external report database is correct.
  3. Verify that the database driver has been properly installed.
  4. Verify that the Avaya Experience Portal tables have been created in the external database.