Event name

POMS_00338

Event text

Could not find Avaya Experience Portal System {0} in external database. Exiting the external database.

Associate alarm details

Name: QOMS_00338

SNMP Trap ID: 17902

Event level

Error event.

Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Experience Portal Manager

Problem description

{0} - The Avaya Experience Portal system name.

Unable to find the Avaya Experience Portal system in the external database. As a result, the Avaya Experience Portal system is forced to suspend access to the external database.