Event name

POMS_00372

Associate alarm name

QOMS_00372

Event text

Auxiliary EPM database sync setup has failed multiple times, exceeding the maximum of {0} attempts

Event level

Error event. A major alarm is generated.

Trigger component

Experience Portal Manager.

Problem description

{0} – The number of database sync setup attempts

The EPMhas failed multiple times to prepare an auxiliary database sync attempt, exceeding the maximum attempt threshold.

Proposed Solution

About this task

This error is a result of a problem on the primary EPM.

Procedure

  1. Check the trace log to determine the cause.
  2. Contact Avaya Technical Support, if required.