Event name

POMS_00373

Associate alarm name

QOMS_00373

Event text

Media Server {0} is unexpectedly in the {1} state

Event level

Error event. A major alarm is generated.

Trigger component

Experience Portal Manager.

Problem description

{0} – The name of the media server.

{1} – The unexpected state.

An email or SMS processor is in a different state than the EPM that the processor resides on.

Proposed Solution

Procedure

  1. If the media server does not enter the same state as the EPM the processor resides on within a few minutes, restart the EPM.
  2. If problem persists, reboot the .EPM.