- Event name
-
POMS_00374
- Associate alarm name
QOMS_00374
- Event text
-
OMS Poller has stopped polling for {0} ms with stack: {1}
- Event level
-
Warning event. A major alarm is generated.
- Trigger component
Experience Portal Manager.
Problem description
{0} – The number of milliseconds that has passed since the poller last responded.
{1} – The current stack trace where the poller is running. This is useful in determining where the poller is hung up.
The poller that manages and configures MPPs and Auxiliary EPMs is no longer running but has not terminated (it is hung). During such an instance, changes made on the administration web pages are no longer propagated to the MPPs or Auxiliary EPMs.
Proposed Solution
Procedure
Restart EPM using either of the following options:
From the EPM Manager page in the EPM Web Interface.
From the Linux command line by entering the
service vpms restartcommand.