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POMS_00374

Event name

POMS_00374

Associate alarm name

QOMS_00374

Event text

OMS Poller has stopped polling for {0} ms with stack: {1}

Event level

Warning event. A major alarm is generated.

Trigger component

Experience Portal Manager.

Problem description

{0} – The number of milliseconds that has passed since the poller last responded.

{1} – The current stack trace where the poller is running. This is useful in determining where the poller is hung up.

The poller that manages and configures MPPs and Auxiliary EPMs is no longer running but has not terminated (it is hung). During such an instance, changes made on the administration web pages are no longer propagated to the MPPs or Auxiliary EPMs. 

Proposed Solution

Procedure

Restart EPM using either of the following options:
  • From the EPM Manager page in the EPM Web Interface.

  • From the Linux command line by entering the service vpms restart command.