Event name

PSESM00001

Event text

Network error occurred on CCXML message channel, error = {0}

Event level

Warning event. No alarm is generated.

Trigger component

Media Server SessionManager process

Problem description

{0} - The error message.

The connection between the SessionManager and CCXML processes encountered problems. The CCXML process was either stopping or restarting.

Proposed Solution

Procedure

If the SessionManager cannot establish a connection to the CCXML interpreter, use one of the following methods to verify that the CCXML interpreter is running:

  • Review the home page of the Media Server Service Menu.

  • Run the command stat.php on the Media Server.

  • Restart the Media Server.