Event name

PSESM00004

Event text

Connect to VXML process message channel failed with error {0}

Event level

Warning event. No alarm is generated.

Trigger component

Media Server SessionManager process

Problem description

{0} - The error message.

The SessionManager could not connect to the vxmlmgr process message channel. The vxmlmgr process is not running.

Proposed Solution

Procedure

If the SessionManager cannot establish a connection to the CCXML interpreter, use one of the following methods to verify that the CCXML interpreter is running:

  • Review the home page of the Media Server Service Menu.

  • Run the command stat.php on the Media Server.

  • Restart the Media Server.