Event name

PSESM00010

Event text

Unable to send message to VXML channel, error = {0}

Event level

Warning event. No alarm is generated.

Trigger component

Media Server SessionManager process

Problem description

{0} - The error message.

The SessionManager could not send a message to the VXML message channel. The connection between the SessionManager and VXML processes encountered problems. The VXML process was either stopping or restarting.

Proposed Solution

Procedure

If the SessionManager cannot establish a connection to the CCXML interpreter, use one of the following methods to verify that the CCXML interpreter is running:

  • Review the home page of the Media Server Service Menu.

  • Run the command stat.php on the Media Server.

  • Restart the Media Server.