Event name

PSESM00012

Event text

ASR provider error {0} with description {1}

Event level

Warning event. No alarm is generated.

Trigger component

Media Server SessionManager process

Problem description

{0} - The error message.

{1} - The error message.

The ASR provider could not connect to the ASR server due to invalid configurations or a problem on the ASR server.

Proposed Solution

Procedure

  1. On the EPM, verify that the ASR server configurations are correct.
  2. Verify that the ASR server is running properly.
  3. Ensure that the network connection between the Media Server and the ASR server is established.
  4. Verify that you can connect to the ASR server from the Media Server.
  5. On the ASR server, verify that you can ping the MRCP Network Address that was configured for the Media Server.