Event name

PSESM00013

Event text

Timeout waiting for ASR Server {0} to initialize.

Event level

Error event. No alarm is generated.

Trigger component

Media Server SessionManager process

Problem description

{0} - The name of the ASR server.

The SessionManager encountered time out while waiting for the ASR provider to initialize. The timeout problem occurred due to invalid configurations or a problem on the ASR server.

Proposed Solution

Procedure

  1. On the EPM, verify that the ASR server configurations are correct.
  2. Verify that the ASR server is running properly.
  3. Ensure that the network connection between the Media Server and the ASR server is established.
  4. Verify that you can connect to the ASR server from the Media Server.
  5. On the ASR server, verify that you can ping the MRCP Network Address that was configured for the Media Server.