Event name

PSESM00014

Event text

TTS connect to server {0} failed to initialize with error {1}

Event level

Information event. No alarm is generated.

Trigger component

Media Server SessionManager process

Problem description

{0} - The name of the Text-to-Speech (TTS) (TTS) server.

{1} - The error message.

The TTS provider could not connect to the TTS server due to invalid configurations or a problem on the TTS server.

Proposed Solution

Procedure

  1. On the EPM, verify that the TTS server configurations are correct.
  2. Verify that the TTS server is running properly.
  3. Verify that the network connection between the TTS server and the Media Server is established.
  4. Verify that you can connect to the TTS server from the Media Server.
  5. On the TTS server, verify that you can ping the MRCP Network Address that was configured for the Media Server.