Event name

PSESM00018

Event text

Could not start ASR session on Server {0}, error = {1}

Event level

Warning event. No alarm is generated.

Trigger component

Media Server SessionManager process

Problem description

{0} - The name of the ASR server.

{1} - The error message.

The SessionManager could not start the ASR session because the ASR provider encountered the problems.

Proposed Solution

Procedure

  1. Review the log reports on the EPM for additional ASR provider errors.
  2. Review the SessionManager process logs by using the Logs page on the Media Server Service Menu.