Event name

PSESM00020

Event text

Could not start TTS session on Server {0}, error = {1}

Event level

Error event. No alarm is generated.

Trigger component

Media Server SessionManager process

Problem description

{0} - The name of the TTS server.

{1} - The error message.

The SessionManager could not start the TTS session because the TTS provider encountered the problems.

Proposed Solution

Procedure

  1. Review the log reports on the EPM for additional TTS provider errors.
  2. Review the SessionManager process logs by using the Logs page on the Media Server Service Menu.