Event name

PSESM00021

Event text

Unable to create TTS port object, failed with error {0}

Associate alarm details

Name: QSESM00021

SNMP Trap ID: 17078

Event level

Error event.

Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Media Server SessionManager process

Problem description

{0} - Error message.

The SessionManager could not create a TTS port object for the operation. The TTS provider encountered the problems.

Proposed Solution

Procedure

  1. Review the log reports on the EPM for additional TTS provider errors.
  2. Review the SessionManager process logs by using the Logs page on the Media Server Service Menu.