Event name

PSESM00024

Event text

Connection to (CCXML,VXML) process, failed with error {0}

Event level

Error message. No alarm is generated.

Trigger component

Media Server SessionManager process

Problem description

{0} - Error message.

The SessionManager could not connect to either the CCXML or the vxmlmgr process during initialization because either the CCXML, the vxmlmgr, or both processes were not running properly.

Proposed Solution

Procedure

  1. Verify that both the CCXML and the vxmlmgr processes are running using one of the following methods:

    • Review the home page of the Media Server Service Menu.

    • Run the command stat.php on the Media Server.

  2. Restart the Media Server.