Event name

PSESM00025

Event text

Error has occurred with connection to process {0} with error {1}, unable to process calls.

Event level

Error event. No alarm is generated.

Trigger component

Media Server SessionManager process

Problem description

{0} - Either the CCXML or the VXML process.

{1} - The error message.

Active calls ended because the connection between the SessionManager and the CCXML or the VXML has not been established. This problem occurred because either the CCXML, the vxmlmgr, or both processes were not running properly.

Proposed Solution

Procedure

  1. Verify that both the CCXML and the vxmlmgr processes are running using one of the following methods:

    • Review the home page of the Media Server Service Menu.

    • Run the command stat.php on the Media Server.

  2. Restart the Media Server.