Event name

PSESM00026

Event text

Unable to reconnect to (CCXML,VXML) process, SessionManager is exiting.

Event level

Error event. No alarm is generated.

Trigger component

Media Server SessionManager process

Problem description

The SessionManager is exiting because it could not establish a connection with either the CCXML or the vxmlmgr. This problem occurred because either the CCXML, the vxmlmgr, or both processes were not running properly.

Proposed Solution

Procedure

  1. Verify that both the CCXML and the vxmlmgr processes are running using one of the following methods:

    • Review the home page of the Media Server Service Menu.

    • Run the command stat.php on the Media Server.

  2. Restart the Media Server.