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PSESM00026
- Event name
PSESM00026
- Event text
Unable to reconnect to (CCXML,VXML) process, SessionManager is exiting.
- Event level
Error event. No alarm is generated.
- Trigger component
Media Server SessionManager process
Problem description
The SessionManager is exiting because it could not establish a connection with either the CCXML or the vxmlmgr. This problem occurred because either the CCXML, the vxmlmgr, or both processes were not running properly.
Proposed Solution
Procedure
- Verify that both the CCXML and the vxmlmgr processes are
running using one of the following methods:
Review the home page of the Media Server Service Menu.
Run the command stat.php on the Media Server.
- Restart the Media Server.