Event name

PSESM00033

Event text

ASR provider {0} failed to initialize with error {1}

Event level

Error event. No alarm is generated.

Trigger component

Media Server SessionManager process

Problem description

{0} - The name of the ASR provider.

{1} - The error message.

The SessionManager could not initialize the ASR provider.

Proposed Solution

Procedure

  1. Review the log reports on the EPM for additional ASR provider errors.
  2. Review the SessionManager process logs by using the Logs page on the Media Server Service Menu.