Event name

PSESM00034

Event text

TTS provider {0} failed to load with error {1}

Event level

Error event. No alarm is generated.

Trigger component

Media Server Session Manager process

Problem description

{0} - The name of the TTS provider.

{1} - The error message.

The Session Manager could not load the TTS shared object from the file $AVAYA_MPP_HOME/bin/mrcptts.so because the file was missing or permissions for the file were set incorrectly.

Proposed Solution

Procedure

  1. Verify that the file $AVAYA_MPP_HOME/bin/mrcptts.so exists and that the permissions for the file are set correctly.
  2. Reinstall the Media Server.
  3. If the problem persists, contact Avaya Technical Support.
    Note:

    Before contacting Avaya Technical Support, reproduce the problem by setting the Session and CCXML tracing to Finest. Generate the log file and contact Avaya Technical Support.