Event name

PSESM00039

Event text

Telephony provider {0} error, 'CreateProvider' returned NULL

Event level

Error event. No alarm is generated.

Trigger component

Media Server Session Manager process

Problem description

{0} - The name of the telephony provider.

The Session Manager could not create the telephony provider object from the file $AVAYA_MPP_HOME/bin/VoIP.so because this is an invalid telephony provider shared object.

Proposed Solution

Procedure

  1. Reinstall the Media Server.
  2. If the problem persists, contact Avaya Technical Support.
    Note:

    Before contacting Avaya Technical Support, reproduce the problem by setting the Session and CCXML tracing to Finest.