Event name

PSESM00040

Event text

Invalid Telephony provider {0}, unable to find 'CreateProvider' symbol

Event level

Error event. No alarm is generated.

Trigger component

Media Server Session Manager process

Problem description

{0} - The name of the telephony provider.

The Session Manager could not create the telephony provider object from the file $AVAYA_MPP_HOME/bin/VoIP.so because this is an invalid telephony provider shared object.

Proposed Solution

Procedure

  1. Reinstall the Media Server.
  2. If the problem persists, contact Avaya Technical Support.
    Note:

    Before contacting Avaya Technical Support, reproduce the problem by setting the Session and CCXML tracing to Finest.