Event name

PSESM00047

Event text

ActivateGrammar of Grammar {0} failed with error {1} on ASR Server {2}

Event level

Information event. No alarm is generated.

Trigger component

Media Server SessionManager process

Problem description

{0} - The failed grammar.

{1} - The error message.

{2} - The name of the ASR server.

The ASR provider reported an error.

Proposed Solution

Procedure

  1. Review log reports on the EPM for additional ASR provider errors.
  2. If the problem persists, contact Avaya Technical Support.
    Note:

    Before contacting Avaya Technical Support, reproduce the problem by setting the Session and ASR tracing to Finest. Generate the log file and contact Avaya Technical Support.