Event name

PSESM00049

Event text

StartDtmfCollection failed with error {0}

Event level

Information event. No alarm is generated.

Trigger component

Media Server SessionManager process

Problem description

{0} - Error message.

The telephony provider reported an error.

Proposed Solution

Procedure

  1. Review log reports on the EPM for additional telephony provider errors.
  2. If the problem persists, contact Avaya Technical Support.
    Note:

    Before contacting Avaya Technical Support, try to reproduce the problem by setting the Session tracing to Finest and Telephony tracing to Finer, and generating the log file.